Emberose Jewellery

Shipping Information

Every Emberose piece is prepared with considered care. Here is how delivery, studio collection and tracking work within Australia, to New Zealand and for approved international orders.

Last updated: 30 August 2026

Isolde’s Secret ring on white jeweller’s linen at a dark rustic workbench, front view
Isolde’s Secret at the jeweller’s bench

Shipping within Australia

Standard shipping is free for Australian orders of A$500 or more after discounts. For orders below A$500, the available delivery rates are shown at checkout.

We use Australia Post, StarTrack and UPS where appropriate. All orders are tracked and require a signature on delivery.

Studio collection

Studio collection is available by appointment from Office 5, 585 Burwood Highway, Knoxfield VIC 3180. We’ll contact you once your order is ready to arrange a collection time.

Please wait for confirmation before travelling to the studio.

Shipping to New Zealand

Standard shipping is free for New Zealand orders of A$500 or more after discounts. For orders below A$500, please contact us before ordering so we can confirm a paid tracked delivery rate.

Any duties, taxes or customs charges not collected at checkout are the customer’s responsibility.

When your piece will be dispatched

  • Ready to Ship: dispatched within 3 business days.
  • Made to Order: typically created and dispatched within 3–6 weeks. Timing depends on design intricacy, final design decisions and current studio order volumes.
  • Complete Custom: typically created and dispatched within 5–7 weeks. Some commissions may be expedited to around 4 weeks—please check with us before placing your order.

We will send tracking details once your order has been dispatched.

Addresses, PO Boxes and delivery

Within Australia, PO Boxes and Parcel Lockers can be used for Australia Post or StarTrack deliveries. UPS and New Zealand deliveries require a suitable street address. For a high-value piece, we may ask for a different address or collection option so we can select the safest available service.

Please ensure your delivery details are complete and correct before ordering. A signature is required, so we recommend an address where someone can receive the parcel.

Transit cover and delivery issues

All Australian orders are sent with tracking and signature required. We are finalising the scope of our domestic transit insurance and will update this policy once it is in place. New Zealand tracking details are provided at dispatch.

If your parcel arrives damaged, contact us within 48 hours and keep the parcel, packaging and all contents. If a tracked parcel appears lost or has a delivery issue, please contact us within 3 business days so we can assist with the carrier investigation.

International orders

International delivery outside New Zealand may be considered for orders over A$3,000. Please contact us before ordering. We will confirm whether we can ship to your destination and provide a delivery quotation. Availability depends on the destination, carrier and transit requirements.

Any duties, taxes or customs charges not collected by Emberose are the customer’s responsibility.