Emberose Jewellery

Shipping Information

Every Emberose piece is prepared with considered care. Here is how dispatch, delivery and tracking work for Australian orders.

Last updated: 18 August 2026

An Emberose ring held in warm light
Temporary Emberose editorial study

Shipping within Australia

We currently ship within Australia only. Shipping is free for Australian orders of A$2,000 and over. For orders below A$2,000, the available delivery rate is calculated at checkout.

We use Australia Post, StarTrack and UPS where appropriate. All orders are tracked and require a signature on delivery.

When your piece will be dispatched

  • Ready to Ship: dispatched within 3 business days.
  • Made to Order: typically created and dispatched within 3–5 weeks.
  • Complete Custom: typically created and dispatched within 5–7 weeks. Some commissions may be expedited to around 4 weeks—please check with us before placing your order.

We will send tracking details once your order has been dispatched.

Addresses, PO Boxes and delivery

PO Boxes and Parcel Lockers can be used for Australia Post or StarTrack deliveries. UPS deliveries require a street address. For a high-value piece, we may ask for a suitable street address or collection option so we can select the safest available service.

Please ensure your delivery details are complete and correct before ordering. A signature is required, so we recommend an address where someone can receive the parcel.

Transit cover and delivery issues

All domestic orders are sent with tracking and signature required. We are finalising the scope of our domestic transit insurance and will update this policy once it is in place.

If your parcel arrives damaged, contact us within 48 hours and keep the parcel, packaging and all contents. If a tracked parcel appears lost or has a delivery issue, please contact us within 3 business days so we can assist with the carrier investigation.

International orders

We do not currently ship internationally. If international delivery becomes available in future, any import duties, customs charges and local taxes will be the customer’s responsibility.

Resizing

We do not currently offer resizing. If your piece requires an adjustment after purchase, we recommend speaking with a trusted local jeweller.